Elabscience’s Privacy Policy
This privacy statement pertains to the
collection of personal data by Elabscience and its affiliates
("Company", "us" or "we") of all customers,
vendors, suppliers, etc. (“Data Subjects”, “you”). We collect personal data through
various means, digital or otherwise. Our collection via digital means includes
our websites, mobile applications, digital products and services (“Online
Services”).
The Controllers of your personal data in
the meaning of the General Data Protection Regulation ("GDPR") is
Elabscience or its respective affiliates with which you have a business
relationship or whose products/services you are using.
With this privacy statement we explain to
you which personal data is processed for which purposes, and how you are able
to exercise your data protection rights. "Personal data" is any
information that relates to, or can be linked to, an identified or identifiable
natural person. If you have any questions or concerns about our use of your
personal information, please contact us using the contact details provided at
the bottom of this Privacy Policy.
1. Which data do we process and for which purpose?
We process personal data that we receive
from you as part of our business relationship, i.e., during the initiation,
implementation and execution of the contract for the product or service you
purchased or personal data that we collect about you in connection with the use
of the product or service. We also process data that you voluntarily provide to
us, including while attending tradeshows or through our web forms or surveys.
Additionally, we process personal data we
received from third party websites in case you fill out a form from one of our
advertisements for example to receive a download or sign up for a newsletter.
1.1
Browsing our websites
By browsing our websites, you provide us
with automatic information. The term "Automatic Information" is
information automatically collected by our web server that your web browser
makes available whenever you visit one of our websites.
The browsing data we collect includes the
website you are accessing, the time and duration of your visit, the pages you
have visited, your searches and temporarily, your IP address1 as
well as the items you have added to your cart, if applicable2. Your
IP address is used to identify the city of from which you are accessing the
site as well as the company to which the IP address has been registered. We use
browsing data of our users for creating aggregated statistics, to learn what is
of interest to users in order to improve various aspects of our websites and to
provide services like troubleshooting, and to recognize users who have already
visited our websites in order to customize their website experiences for their
future visits. We also use the browsing data to study traffic patterns and
maintaining or restoring the security of our websites or to detect and correct
technical defects and errors.
1.2
Providing you with services you requested
In order to provide you with access to
certain services, we ask for information from you like your name or an email
address, for example, when you register for an account on one of our websites.
We use your data to provide you with information or services that you have
requested such as providing information about relevant products, services
and/or promotions, answering questions about our products or services or
sending you newsletters or other marketing/promotional materials based on your
selections or providing access to one of our Online Services.3 In
order to provide you with the information that you have requested or that you
may be interested in, we may individualize the content you requested based on
the information we collect about you.4 We use your information like
your name, address, email address, financial information, job profession, area
of expertise and your purchasing history to complete the sales transaction if
you purchased one of our products via a website or to offer you any of our
services you requested.5
Please note that the provision of some
information will be necessary in order for us to take action regarding an order
for products or services that you have purchased. For example, we need your
address to be able to send you the product you ordered. Our online forms
clearly identify which fields are required in order for us to complete the
transaction. If you don’t provide this information to us, we will not be able
to complete the transaction.
1.3
Customer Management
We process your personal data like your
contact information in order to provide you with a satisfactory customer
management experience, e.g., sales transaction follow-up or process your
inquiries.6 For this purpose we also
process your personal data as part of our management and development of our
client relationships in order to provide you with individualized content and to
assess your needs as a customer.7 We process your personal data to
analyze your preferences and habits to improve our services and to ensure that
we can deliver the highest quality services and support to our customers.
1.4
Legal obligation and legal enforcement
In some cases, we are under a legal
obligation to process personal data. Where required, we can also use your data
to enforce our or third-party rights (such as copyright infringements).
1.5
Providing you with information that may interest you
We aim to present you information that
could be of interest to you and to communicate seamlessly over various channels
(phone, email, SMS, mail, social media messages) without sending redundant
information.8 Our communication with you is based on the information
we collect about you and are permitted to use. For example, we use the
combination of your email address and your browsing data so we can provide you
with information about a product you look up on one of our websites. Based on
the information we collect, we may internally indicate that you are interested
in certain categories of information.
Generally, we will use collected
information to inform you about our new products, innovations, promotions,
seminars, webinars and events like trade and vendor shows.
We only provide you with such information
where we are permitted to, for example when you have chosen to receive our
promotional emails and where you did not object to our use of your data for
marketing-related purposes.
1.6
Profiling
"Profiling" means any automated
processing of personal data consisting in the use of such personal data to
analyze, evaluate or predict certain personal aspects relating to a natural
person. We use profiling procedures to optimize and personalize our customer
relationship management and our advertising measures.9 To optimize
and personalize our advertising measures, we create customer profiles and
assign customers to specific customer segments on the basis of these customer
profiles. On the basis of this segmentation, we can manage the type, content
and frequency of specific advertising measures for specific target groups. For
profiling purposes, we use data that we receive from you as part of our
business relationship. This includes personal data like your purchasing
behavior and browsing behavior. Profiling may be based in particular on usage
data that we create with the customer's consent by measuring and evaluating the
customer's interaction with electronic advertising, in particular by measuring
and evaluating the opening and click rate in email newsletters.
2. Cookies, analytics tools, social plugins and
advertising
2.1
Cookies:
We use cookies, web beacons, pixels, tags,
scripts and other similar technologies in order to enable and facilitate the
use of our Online Services (e.g., to optimize the presentation or display of
country-specific content). "Cookies" are small text files that enable
our Online Services to store information on your computer and retrieve it later
(e.g., when you visit our website again later). The term "computer"
in this privacy statement refers to computers, smartphones and all other
devices with internet access. For more information regarding which Cookies we
utilize please refer to our Cookies
Policy.
We use cookies and similar technologies on
our Online Services for several reasons, for example:
● Online Services load faster;
● Online Services may be browsed faster;
● Your settings, such as language and time zone, may be saved;
● Security on Online Services is improved since your identity may be
verified;
● Your log-in to secured Online Services is facilitated.
● We include the following three categories of cookies on our Online
Services:
2.1.1.
Necessary Cookies
These cookies are necessary to safeguard
the functionalities of our Online Services and for the Online Services to
operate. Cookies are set, in particular, in response to your actions and depend
on your specific service requests (e.g., setting your privacy preferences,
filling out forms, or logging in).
The processing is based on our legitimate
business interest to be able to provide our basic Online Services in a secure
and useful manner. Our Online Services cannot function without these cookies
and they can only be disabled by changing your browser preferences.
2.1.2.
Functional Cookies
These cookies enable the provision of
advanced functionalities and are used for personalization. The cookies are set
in particular in response to your actions and depend on your specific service
requests (e.g., setting the language).
The processing is based on your consent you
provided to us in the course of the registration/subscription process. You
either grant your consent by accepting all cookies in our cookie banner or by
activating the cookie type(s) you have selected. Your consent is voluntary, and
you may revoke it at any time with effect for the future. You can revoke your
consent by reopening our cookie banner and deactivating the cookie type. If you
do not grant your consent or revoke it, this will not result in any
disadvantages for you. However, without your consent, the functions explained
above will not be available to you.
2.1.3.
Targeting Cookies
These cookies may be set to learn more
about your interests and show you relevant ads on other websites. These cookies
work by uniquely identifying your browser and device. By integrating these
cookies, we aim to learn more about your interests and your surfing behavior
and to be able to place our advertising in a targeted manner.
The processing is based on your consent you
provided to us in the course of the registration/subscription process. You
either grant your consent by accepting all cookies in our cookie banner or by
activating the cookie type(s) you have selected. Your consent is voluntary, and
you may revoke it at any time with effect for the future. You can revoke your
consent by reopening our cookie banner and deactivating the cookie type. If you
do not grant your consent or revoke it, this will not result in any
disadvantages for you. However, without your consent, the functions explained
above will not be available to you.
2.1.4.
Management and Deletion of Cookies
Some computer browsers automatically accept
all cookies. In this case, you may not see the cookie banner which allows you
to manage your cookies individually. However, you can change your browser
settings to block all cookies. You may also be able to configure your browser
settings so that only certain types of cookies are blocked or so that you are
notified as soon as a new cookie is to be stored on your computer. In this
case, you can accept or reject cookies individually. If this function is
available to you, you will find more detailed explanations in the help function
of your browser. There you will also find information on how to delete all or
certain cookies for which you have given us your consent. For more information
on managing and deleting cookies for popular browsers, please see the following
links: Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, Microsoft Edge, Apple Safari.
2.2
Advertising
We work with third party online marketing
services (e.g., Google Adwords, ResearchGate, Facebook custom audience,
LinkedIn Contact Targeting and Doubleclick), which provide our advertising to
internet users who have previously visited our websites on their network or
websites. The purpose of these services is to create advertising based on the
needs and interests of the relevant internet users.
2.3
Links to other websites
Our websites contain links to third party
websites. If you follow a link to any of these websites, please note that they
have their own privacy policies which should be reviewed. We have no liability
or responsibility for the content or practices of these websites.
3. Recipients of personal data
3.1
Data transfer to our affiliates
As part of a global group of companies, we
involve our affiliates to support us in hosting and administration. These group
companies process the data solely for the purposes set out in this privacy
statement.
3.2
Data transfer to third parties
We pass on your personal data as set forth
below:
Service Providers: We share your personal
data with third party service providers who use this data to perform services
for us, such as payment processors, hosting providers, marketing technology
providers, auditors, advisors, consultants, customer service and support
providers.
Legally required: We may disclose your
personal data if we are required to do so by law or where it is necessary to
respond to claims asserted against us or comply with legal processes.
Business transfers: We may disclose or
transfer personal data as part of any merger, sale, and transfer of our assets,
acquisition or restructuring of all or part of our business, bankruptcy, or
similar event.
Please note that we in ensure to enter into
adequate data protection agreements with these parties to the extent legally
required and in this context safeguard that these recipients agree on technical
and organizational measures to protect your data adequately.
4. Data transfer to third countries
If you are a resident of EU/EEA/UK, please
note that we may transfer your personal data outside the EU/EEA/UK. We will
take all steps reasonably necessary to ensure that appropriate safeguards are
in place to guarantee that your personal data are adequately protected
according to the requirements of the applicable data protection laws. For
example, with respect to transfer of EU personal data, we use Standard
Contractual Clauses approved by the EU Commission.
5. Data retention
Unless otherwise stated, your personal data
are regularly deleted as soon as we do not need them any more to meet our
business interests, no statutory data retention obligations apply, or you
withdrew your consent.
We store data for as long as necessary for
the provision of the service requested by you. For example, when you subscribe
to a newsletter, we will store the associated data at least until you
unsubscribe. Based on the information we collected, we may internally indicate
that you are interested in certain categories of information. This information
will be kept and updated as long as we consider engaging with you.
Under certain circumstances, your data must
also be kept longer, e.g., if a so-called Legal Hold or Litigation Hold (i.e.,
a ban on deleting data for the duration of the procedure) is ordered in
connection with official or legal proceedings. Data without any personal
identifiable information may be stored permanently.
6. Children's personal data
We do not knowingly process personal data
of children under the age of 16, unless where we process personal data of
children intentionally for our campaigns or events. If this is the case, we
will inform you separately. Parents and legal guardians shall ensure that their
children do not transmit any personal data through our services or websites
without permission. If personal data has been transmitted by children, please
inform us so that we can delete the personal data and any associated account.
7. Your rights
As a data subject you have the following
rights:
● You can request access to your personal data, including the
provision of a copy of the personal data undergoing processing
● You can ask us to update or correct any inadequate, incomplete or
inaccurate data
● You can request the erasure of your personal data, if the legal
requirements are satisfied. This is the case, in particular, if:
※ your personal data is no longer
needed for the purposes of which it was collected;
the sole legal basis for processing such data was your consent, and
you have withdrawn such consent;
※ you have objected to processing
on the legal grounds relating to your particular situation, and we cannot prove
that there are overriding legitimate grounds for processing;
※ your personal data were
processed unlawfully;
※ your personal data must be
erased in order to comply with legal requirements
● You can restrict the processing of personal data under certain
conditions. The requirements are:
※ the accuracy of your personal
data is contested by you and we must verify the accuracy of the personal data;
※ the processing is unlawful, but
you oppose the erasure of the personal data and request the restriction of
their use instead;
※ We no longer need the personal
data for the purposes of processing, but you require the data to establish,
exercise or defend your legal claims;
※ you have objected to processing
pending the verification of whether our legitimate grounds override your
legitimate grounds.
● You have the right to data portability, e.g., you can ask us to
provide your personal data in a structured, commonly used and machine-readable
format for your use or transfer to another controller
● You can lodge a complaint with a supervisory authority if you
believe that the processing of your personal data violates data protection
regulations
● Where processing is based on your consent, you have the right to
withdraw consent at any time, without affecting the lawfulness of processing
based on consent before its withdrawal
● You have the right to object - to the extent that we are relying on
our legitimate interests to use your personal data, or the necessity of the
performance of a task in the public interest, you have the right to object to
such use, and we must stop such processing unless we can either demonstrate
compelling legitimate grounds for the use that override your interests, rights
and freedoms; or where we need to process the data for the establishment,
exercise or defense of legal claims; or are otherwise legally authorized to
carry out such processing. In addition, you can object to the processing of
your personal data for direct marketing purposes at any time, which includes profiling
to the extent that it is related to such direct marketing without providing any
reason. We will then cease the processing of your personal data for direct
marketing purposes.
These rights may vary based on the
jurisdiction where you are located. If you want to exercise any of these rights
or have any questions or concerns about how we treat your personal data, please
contact techsupport@elabscience.com.
8. Notification of changes
We reserve the right to modify this privacy
statement at any time with effect for the future, in particular to adapt it to
a further development of the website or the implementation of new technologies,
so please review it frequently.
9. Contact details
If you have any requests or questions,
please feel free to contact us by following methods:
Phone: 1-240-252-7368
E-Mail: techsupport@elabscience.com
References
1. Legal basis: Our legitimate interests
according to Art. 6 (1) (f) GDPR
2. Legal basis: Performance of a contract
according to Art. 6 (1) (b) GDPR
3. Legal basis: Performance of a contract
according to Art. 6 (1) (b) GDPR
4. Legal basis: Our legitimate interests
according to Art. 6 (1) (f) GDPR
5. Legal basis: Performance of a contract
according to Art. 6 (1) (b) GDPR
6. Legal basis: Performance of a contract
according to Art. 6 (1) (b) GDPR
7. Legal basis: Our legitimate interests
according to Art. 6 (1) (f) GDPR
8. Legal basis: Our legitimate Interests
according to Art. 6 (1) (f) GDPR; Your Consent according to Art. 6 (1) (a)
GDPR.
9. Legal basis: Your consent according to
Art. 6 (1) (a) GDPR
Last updated: October 9, 2022
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