If items are ordered incorrectly, Elabscience will consider taking them back. However this excludes products which have special shipping requirements including those shipped on dry ice and those hazardous for transport. This will be subject to a 50% return charge on the items.
In case of receiving an incorrect or any defect item, please inform us immediately after receiving. We will check it and arrange return or replacement for you. Replace or refund could be guaranteed for any of our problems.
All requests for return and refund must have prior authorization and must be shipped back to Elabscience within 7 working days of receipt of the items. Items must be returned in the same or equivalent packaging (i.e. cold and insulated) as originally dispatched by Elabscience.
Note: If you have more questions regarding your order, feel free to contact us, and we will be happy to assist you.